Project Overview
A major retail chain with 200+ stores needed to transform their customer experience by creating a seamless omnichannel platform. The company wanted to integrate online and offline channels, improve inventory visibility, and deliver personalized customer experiences.
Business Challenges
- Disconnected online and offline shopping experiences
- Lack of real-time inventory visibility across channels
- Inability to deliver personalized customer experiences
- Limited mobile commerce capabilities
- Fragmented customer data across multiple systems
Our Solution
ImplementIT Solutions delivered a comprehensive omnichannel transformation with:
- SAP Commerce Cloud: Unified commerce platform for web and mobile
- SAP Customer Data Platform: 360-degree customer view and personalization
- SAP Customer Activity Repository: Real-time customer insights
- SAP Omnichannel Point-of-Sale: Integrated in-store and online experiences
- SAP Intelligent Returns Management: Streamlined returns across channels
Results & Benefits
45% Increase
in online sales conversion rate
35% Growth
in mobile commerce revenue
50% Improvement
in inventory turnover
Unified Experience
across all customer touchpoints
Technologies Used
SAP Commerce Cloud
SAP Customer Data Platform
SAP CAR
SAP Omnichannel POS
SAP IRM
SAP Fiori
Case Study
Retail Omnichannel
Complete omnichannel transformation enabling seamless customer experiences across online, mobile, and in-store channels with SAP Commerce Cloud.
Client
Leading Retail Chain
Industry
Retail
Project Duration
10 Months
Category
SAP Commerce Cloud
Location
200+ Stores Nationwide